Terms and Conditions

Effective Date: 01st October 2025

Last Updated: 01st October 2025

Welcome to Tokn.money (“Platform” or “Tokn.money”), a digital tipping platform that facilitates seamless, cashless tipping for service professionals/individuals/merchants (“Users”, “You”, “Yours”). These Terms and Conditions (“Terms”) govern your access to and use of the Tokn.money website and mobile application (collectively, the “Platform”), owned and operated by [Insert Legal Entity Name] (“Tokn.money”, “Company”, “we”, “us”, or “our”).

This document shall be read in conjunction with the Tokn.money Community Guidelines and Privacy Policy. In the event of any conflict or inconsistency between the provisions of these documents, the policies and determinations of the Company, as communicated from time to time, shall prevail and be final and binding.

1. Acceptance of Terms

By accessing, registering on, or using the Tokn.money platform (including its website, mobile application, and related services), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, including any policies or guidelines incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately refrain from using the Platform.

Your continued use of the Platform constitutes your express acceptance of these Terms, as may be amended from time to time, and establishes a legally binding agreement between you and Tokn.money.

2. Scope of Services

Tokn.money provides a digital micropayment platform enabling Tippers to send voluntary gratuities to service professionals (Tippies) via QR code-based transactions. Additional services include:

  • Issuance of personalized or Merchant-linked QR codes
  • Access to dashboards for tracking tip activity
  • Integration with third-party payment gateways for UPI/card transactions
  • Optional reward distribution mechanisms
  • Business insights and analytics for registered Merchants

Tokn.money acts solely as a facilitator and does not act as a payment service provider, bank, escrow agent, or custodian of funds at any point in the tipping transaction.

3. Definitions

Tippers – Individuals or entities who voluntarily send monetary tips via the Platform.

Tippies – Service professionals or entities who receive monetary tips through the Platform.

Merchants – Businesses or establishments facilitating tipping via Tokn.money, either as Active or Passive Merchants.

4. Eligibility

Use of the Platform is permitted only by persons of legal age and capacity under Indian law. By using the Platform, you represent and warrant that you possess the legal capacity to enter into a binding contract.

5. Account Registration and Use

  • Users must provide accurate and verifiable credentials during registration.
  • Merchants are subject to additional verification and onboarding requirements.
  • Users are responsible for maintaining account confidentiality and must notify Tokn.money of any unauthorized access.

6. Tipping Process

The Platform facilitates a digital tipping mechanism via QR codes. All payments are processed securely through RBI-regulated third-party gateways; Tokn.money does not store or process payment data.

7. Rewards, Recognition and Transactions

  • Rewards are discretionary, promotional, and non-redeemable for cash.
  • Failed transactions must be verified with the payment provider; Tokn.money is not liable for third-party issues.
  • Refunds may be considered only in exceptional cases (e.g. duplicates, technical errors).

8. Escrow Account

The Company maintains a non-interest-bearing escrow account for holding funds temporarily. Tokn.money acts solely as a facilitator and not as a fiduciary or trustee.

9. Merchant Participation

Only legally registered businesses in India may act as Merchants. Tokn.money reserves the right to accept or reject any application.

10. Fees and Charges

Tokn.money may levy nominal service or administrative fees, which will be disclosed at the point of transaction. All fees once paid are non-refundable except in limited cases.

11. User Conduct

Users agree to use the Platform lawfully and refrain from unauthorized access, fraud, impersonation, harassment, or infringement of intellectual property.

12. Privacy

Your use of the Platform is subject to our Privacy Policy. By using the Platform, you consent to our data collection and processing practices in accordance with applicable Indian law.

13. Disclaimer and Limitation of Liability

The Platform is provided “as-is” without warranties. Tokn.money shall not be liable for indirect, incidental, or consequential damages arising from Platform use. Aggregate liability is limited to ₹1,000 or the amount paid in the last 30 days, whichever is higher.

14. Indemnity

You agree to indemnify and hold harmless Tokn.money and its affiliates against any claims arising from misuse of the Platform or breach of these Terms.

15. Force Majeure

Tokn.money shall not be held liable for delay or failure due to events beyond its control, including natural disasters, technical failures, or regulatory actions.

16. Termination and Suspension

Tokn.money reserves the right to suspend or terminate access for violations, fraudulent activity, or non-compliance. Users may also voluntarily close their accounts per the Privacy Policy.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.

18. Amendments

Tokn.money may modify these Terms at any time. Continued use after publication implies acceptance of updated Terms.

19. Contact Us

For any queries, please contact us at:
Email: support@tokn.money
Address: B13/A Block B Benefit 630, Innovation Park Arekere, Bannerghatta Road, Bangalore South, Bangalore- 560076, Karnataka
Phone: +91 9845000000