Privacy Policy

Effective Date: 01st October 2025

Last Updated: 01st October 2025

This Privacy Policy outlines how Tokn.money (“Tokn.money”, “Company”, “we”, “our”, or “us”) collects, uses, stores, processes, and shares personal information of individuals, entities, and merchants (“Users” or “you”) who access, browse, or use our website, mobile application, and related services (collectively, the “Platform”).

By accessing or using the Platform, you expressly consent to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with the practices described herein, you are advised to refrain from using the Platform.

This Privacy Policy shall be read in conjunction with the Tokn.money Terms and Conditions and Community Guidelines. In the event of any inconsistency, the Company’s policies shall prevail.

1. Definitions

This section defines terms such as Tippers, Tippies, Merchants, Users, Rewards, Token Coin, and others. These definitions mirror those provided in the Terms and Conditions.

2. Applicability

This Policy applies to all personal data collected or processed by Tokn.money from individuals, entities, and merchants interacting with the Platform. It does not extend to third-party websites or services linked from Tokn.money.

3. Information We Collect

We collect personal data both voluntarily (such as name, mobile number, business details, and KYC documents) and automatically (such as device type, IP address, and session logs). Payment credentials are processed directly by RBI-authorised gateways, and Tokn.money does not store or access them.

4. Basis for Collection

• Explicit consent from users.
• Performance of contracts and service obligations.
• Compliance with legal requirements (e.g., KYC, tax laws).
• Legitimate business interests such as fraud prevention and analytics.

5. How We Use Your Information

• Facilitating digital tipping and reward programs.
• Verifying identity and merchant registration.
• Communicating updates, offers, and support information.
• Improving platform performance and user experience.
• Fulfilling legal and regulatory obligations.

6. Sharing of Information

Tokn.money does not sell or rent user data. However, we may share it with:

• Payment service providers and escrow banks.
• Merchants and Tippies, as required for transactions.
• Authorised service providers and affiliates.
• Government or law enforcement agencies when legally mandated.

7. Data Retention

Personal data is retained only as long as necessary to provide services or comply with legal requirements, generally up to 7 years post account deletion. Once expired, data is securely deleted or anonymised.

8. Your Rights

• Right to access and obtain a copy of your personal data.
• Right to correction of inaccurate data.
• Right to withdraw consent and request deletion (“right to be forgotten”).
• Right to object or restrict processing under certain conditions.
• Right to grievance redressal via the designated officer.

To exercise these rights, email the Grievance Officer at [Insert Email] with the subject “Privacy Grievance – Tokn.money”.

9. Data Security

Tokn.money implements SSL encryption, firewalls, restricted access, and periodic audits to protect data. While every precaution is taken, no system is entirely secure; users are encouraged to maintain safe password practices.

10. Cookies and Tracking

The Platform uses cookies for analytics, user experience enhancement, and operational efficiency. You may manage cookie preferences through browser settings or our [Cookie Settings] tool.

11. Location Permissions

With user consent, Tokn.money may use device location data for QR code accuracy and localised features. You may revoke permission anytime via device settings.

12. Age Restriction

The Platform is intended for users who have attained the age of majority under Indian law. We do not knowingly collect personal data from minors. If collected inadvertently, such data will be deleted immediately.

13. Changes to this Policy

Tokn.money may update this Privacy Policy periodically. Updated versions will be posted with the “Last Updated” date. Material changes will be communicated via email or in-app notifications.

14. Contact Us

Tokn.money – Legal & Compliance Team
Grievance Officer (as per Section 13 of the DPDP Act, 2023)
Name: Milind
Email: support@tokn.money
Address: B13/A Block B Benefit 630, Innovation Park Arekere, Bannerghatta Road, Bangalore South, Bangalore- 560076, Karnataka
Contact Number: +91 9845000000